Refund Policy

Above all, we want you to be happy with your purchase! If something doesn't look or feel right, please email us at cs@climcat.de and we will make it right!

Please remember that our policy only applies to exchange/refund requests for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a replacement or refund.

Please also note that by placing your order you accept all of the conditions stated below:

If your item is defective you must return the original item and we will send you a replacement.

For hygiene reasons and the fact that our products are custom-made, we will not issue exchanges or full refunds unless an item you have received has a major problem. This is the case if the article:

• Differs significantly from description;
• Damaged by our factory or shipping agent's mistake;
• Not what you ordered;

Please note that in other cases (not mentioned above), we only offer a partial refund (excluding shipping fees).

A NOTICE:

• We do NOT offer refunds or exchanges for products purchased during a sale or promotion.
• We generally DO NOT accept refunds or exchanges due to customer errors such as:
• Incorrect selection of sizes, designs, colors, etc.
• Failure to carefully check the design in the preview to see if it is set up well (as all of our print files are automatically generated exactly as the preview on our website)
• Therefore, please check your order carefully before checking out to ensure that your order is correct.

Please allow 20% difference between the advertised images and the actual item you received, as sometimes the advertised images may differ slightly from the actual item in terms of color due to the lighting during photoshoot or monitor's display.

To file a claim, please email us at cs@climcat.de and include the following information (this is a must):

• Order number
• Video/photo of the defective product
• If your complaint relates to a printing error, please include photos of the error.
• If your complaint involves a print size or placement issue, please include a tape measure, stick or ruler with photos of the affected garments.
• If some of your items are missing, please send us a picture of the envelope of the received package including the detailed shipping label so that we can escalate the problem to our production department.
• Complete delivery address
• Telephone number of the contact person

Our support team will review the photos/videos you sent of the defective item and, if your item is eligible for a return, we will ship the product to you at no additional cost. In the rare event that sending a replacement product is not practical, we will refund you the full cost of the eligible product (including shipping costs).